Privacy Policy

Facility Management Group Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit fmgl.uk, contact us, or use any of our services.

1. Who We Are

Facility Management Group Ltd
Company Number: 15548617
Registered in the United Kingdom
Website: fmgl.uk
Email: office@fmgl.uk

Phone: 01909 807080
Address: 131 Newcastle Avenue, Worksop

2. Information We Collect

We may collect the following types of information:

2.1. Information You Provide to Us

Name

Email address

Phone number

Company name

Project details, service enquiries or quotes

Any documents or files uploaded via forms

Billing details (where applicable)

2.2. Information Collected Automatically

When you visit our website, we may automatically collect:

IP address

Browser type and device information

Pages visited and time spent on the site

Cookies and tracking data (see “Cookies” section)

2.3. Information From Third Parties

We may receive information from:

Payment processors

Website analytics tools

Social media platforms (if you interact with us through them)

3. How We Use Your Information

We use your personal information to:

Respond to enquiries or service requests

Provide quotes and manage contracts

Deliver facility management, civils, engineering, security, consumable purchasing and related services

Manage bookings, scheduling, and on-site operations

Improve our website and user experience

Send important updates or service-related communications

Maintain internal records and compliance obligations

Analyse website performance and marketing effectiveness

We do not sell or rent your information to third parties.

4. Legal Basis for Processing (UK GDPR)

We process your information under one or more of the following legal bases:

Contractual necessity – to provide services or prepare quotes

Legitimate interests – to run and improve our business

Legal obligations – compliance with UK law

Consent – where you have actively opted-in (e.g., marketing emails)

5. Sharing Your Information

We may share your information with:

Trusted service partners (e.g., IT providers, subcontractors, security teams)

Payment processors

Analytics providers (e.g., Google Analytics)

Legal or regulatory authorities if required by law

All partners are required to handle your data securely and in line with UK GDPR.

6. Cookies

Our website uses cookies to enhance user experience, analyse performance, and provide basic website functionality.

You can manage or disable cookies via your browser settings. Some features of the website may not function correctly if cookies are disabled.

7. Data Storage & Security

We store your data securely using encryption, protected servers, and strict access controls.
We take all reasonable steps to prevent loss, misuse, or unauthorised access to your information.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary, including:

Enquiry data: up to 12 months

Client project or contract data: up to 7 years (for legal and accounting requirements)

Website analytics: typically 12–36 months

Uploaded documents: retained only as long as required for the job

9. Your Rights Under UK GDPR

You have the right to:

Access your personal data

Correct inaccurate information

Request deletion (“right to be forgotten”)

Restrict processing

Object to certain processing

Request data portability

Withdraw consent at any time (where applicable)

To exercise your rights, email: info@fmgl.uk

10. Links to External Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this policy or your data, please contact:

Facility Management Group Ltd
Email: info@fmgl.uk

Phone: 01909 807080